|Complaints Handling Procedure
Your Concerns Matter
The Company will maintain an effective and transparent procedure for the reasonable and prompt handling of our current or potential client's complaints.
Following the receipt of the complaint the Head of the Administration/Back Office Department, within 5 working days, shall communicate with you the remedy measures or explanations related to your concern.
Ways to Submit Your Complaint
You may submit the following complaint form in three ways always addressing the form to The Head of the Administration/Back Office Department:
Post
By post to the following address: Arc. Makariou C 59 Steratzias Court Block A, Office 14, 4003 Limassol, Cyprus
Via e-mail to info@fxgrow.com with a subject line: 'Complaint'
Fax
Via fax to the following number +357-25-211707
NB: You can also refer to CYSEC and the financial ombudsman if the company fail to solve your concern. For more information please visit: http://www.financialombudsman.gov.cy