Frequently Asked Questions

• Visit our client area, fill it out, and press Submit

• Verify your email by clicking on link in the email received from us

• Fill in all the required information and press continue. Next, finish setting up your trading account and you are ready to go.

• Log in to your client area

• On the left navigation menu click on Accounts, select Create New Live Account or Create New Demo Account in your Account Section

• Choose your account type and continue with the steps

It depends on the preferred trading strategy you would like to use. View our Account Types

You can select 1:50, 1:100, 1:200. Leverage is a virtual credit given to a client by the company. It modifies your margin requirements. This means that the higher the ratio, the lower the margin you need to open an order. You can change leverage later by sending an email to our customer support.

All our accounts are Islamic friendly. According to Islamic standards, there is no accumulation, collection, or payment of interest rates.

On a dedicated page. Please make sure you have read and agreed to our customer agreement before you begin trading.

• After opening a trading account, check your email to find your account credentials. Make sure to save them - you will need these credentials to access the trading terminal.

• If you’ve already added money to your account, or if you’ve opened a demo account, you can proceed to trading right away by installing the MetaTrader 5 application for your device.

• If you haven’t added money to your real account, check the available payment methods on our website, or in your client area.

• If you are new to trading, find information on trading in our Education Hub.

1. In your profile, you can:

   • Open new accounts

   • Manage existing accounts

   • Make deposits

   • Request withdrawals

   • Transfer funds between your accounts

   • Access trading tools

Use your registration email address and profile password to sign in. You can reset your Profile password on the Password Reset Page.

• Visit our Password Reset page.

• Enter your registration email address

• Click on Reset Password.

We will send a reset password link to your email address: Click on Reset Your Password.
Button in the email and follow it. Enter a new password twice and press Reset Password Button.
Use your email address and the new password to log in.

Send an email to our customer support, with subject line Leverage Change, include the account number and the desired leverage.

1. You can find all your accounts in the Accounts section in the sidebar menu of your client area.

2. At the Accounts page, you can:

• View general information

  1. Account number

  2. Account type

  3. Currency

  4. balance , Equity, Credit, Leverage

• Perform Deposit in a specific account

Send an email to our customer support, requesting to hide the account.

Contact our customer support to close your profile

We have created the client area to keep track of everything in one place. Please be aware that creating multiple profiles with different email addresses is prohibited.

• Send a request to customer support to change your email address.

• A confirmation on both old and new email addresses will be required.

Send a request to customer support to change your phone number.

• Log in to your client area

• On the sidebar menu click on Accounts, alternatively click this link.

• Click on the trading account you need to reset the password for.

• Click on Account Password.

• Enter a new password twice and click Save Password.

• Log in to your client area.

• On the sidebar menu click on on Profile

• Then Click on Password

• Set a new Withdrawal PIN twice and click Save PIN

• Alternatively, click this link.

• Log in to your client area.

• On the sidebar menu click on on Profile

• Then Click on Password

• Set a new Password twice and click Save Password

• Alternatively, click this link.

• Log in to your client area

• On the sidebar menu click on Accounts, alternatively click this link.

• Click on the trading account you need to reset the password for.

• Click on Account Password.

• Enter a new password twice and click Save Password.

• You need to provide us with a document verifying your identity. It can be a passport, national identity card, or any government issued photo ID. The document must not be expired, or older than 6 months.

• You also need to provide us with a document verifying your residence/address. It can be a utility bill, bank statement, etc…

• When uploading the documents, please make sure that;

  1. your name, photo, date of birth, signature, issue and expiration dates, and serial number are clearly visible

  2. You address is clearly visible

  3. the document is not fragmented or folded

Please do not edit the documents before submitting them.

• Profile verification allows us to make sure that your information is valid. We keep your information confidential and use it solely to verify your identity. Verifying your profile helps us ensure your transactions are authorised and protect you against fraud

• Please note that you can deposit or withdraw funds only after your profile is verified.

• Verification usually takes just a few minutes. However, it may require up to 24 hours if we have a large number of requests or if you submitted your request overnight or at the weekend.

• To help us approve your request quicker, please make sure you submit clear, distortion-free images of your documents.

• We will send you an email when we complete your profile verification.

We use highly secure technologies to protect your data and financial transactions. Your Profile is SSL-secured and protected with 128-bit encryption, which makes your browsing safe and your data inaccessible to third parties.

FxGrow is an online trading brand that provides access to global financial markets through trading platforms, account services, market tools, and client support.

1. FxGrow.com is operated under a Seychelles-registered entity. Seychelles is an international financial services jurisdiction with its own company registration and regulatory framework.

2. For full legal details, please refer to the company information, registration details, and legal documents displayed on our website.

Our trading servers are located in London at Equinix Data Centers. We have a wide network of servers throughout Europe and Asia, ensuring low latency, high availability and stable connectivity.

FxGrow has relationships with multiple tier-1 banks, and keeps your funds stored securely in segregated accounts.

• MT5 trading hours for all symbols except for crypto currencies are 24/5, starting from 12:00 a.m. on Monday and closing at 11:59 p.m. on Friday (UTC +03) Server Time.

• Cryptocurrency trading is available 24/7.

• Any trading is unavailable during server maintenance hours, which will be announced by email.

• For more information about specific symbol trading hours, check our dedicated page on our website.

• We value every trader and do everything possible to make their Forex trading experience with us positive and profitable. Our top priority is providing traders with high-quality services that meet international standards and regulations. We offer:

  1. Market execution of less than a 20 ms

  2. No commission on deposit and withdrawal

  3. Lowest spreads in the industry

  4. Various deposits and withdrawals methods

  5. Negative balance protection

  6. A wide range of trading tools.

• We offer floating spreads only. This means our spreads vary depending on the market situation.

• Here's why:

• Our goal is to provide transparent prices and the tightest spreads we can without applying any additional commission. We simply pass on the best bid/ask price we get from our liquidity pool, and our spread accurately reflects what is available in the market. We choose floating spread over a fixed spread as it is often lower than average. However, you may expect it to widen at market open, during rollover at (server time), during major news releases, or during high volatility periods.

• You can check minimum, average, and current spreads for all trading instruments on our Market Instruments page.

Floating spread varies throughout the day depending on the trading session, liquidity, and volatility. It tends to be less tight at market opening on Monday, when high-impact news is released, and at other times of high volatility.

No, we do not. A requote occurs when the dealer on the other side of the trade sets an execution delay during which the price changes. As a non-dealing desk broker, the broker offsets all orders with the liquidity providers to be executed at their end.

Slippage is a slight execution price movement that may occur due to the lack of liquidity behind the requested price or when it's been taken by other traders' orders. It can also happen due to market gaps. Slippage should be factored in as one of the risks when trading with an ECN broker (financial intermediary that uses electronic communications networks or ECNs) since it cannot guarantee that your order will be executed at the requested price. However, our system is set up to fill orders at the next best available price whenever slippage occurs. Please be aware that slippage can be both positive and negative, and we cannot influence this factor.

Being an ECN broker, we cannot guarantee filling at the requested rate. After being triggered, a pending order turns into a market order and gets filled at the best available price, which primarily depends on the market conditions, available liquidity, trading pattern, and volume.

When your balance becomes negative, our negative balance protection automatically adjusts it to zero.

Our top priority is giving you the best trading experience, that’s why, regardless of the risks, we have you covered: our risk management system ensures that clients cannot lose more than they initially invested. If your balance becomes negative due to Stop Out, we will compensate for the difference and bring your account balance back to zero. We guarantee that your risk is limited to only those funds you have deposited into your account. Please be aware that this does not include any debt payments from the client. Thus, our clients are protected from losses beyond the initial deposit. You can read more in our Customer Agreement.

• It depends on the currency pair, volume, and account leverage. You can use our Trading Calculator to figure out your required margin.

• When you open a hedge (locked or opposite) position, no additional margin will be required. However, if your free margin is negative, you will not be able to open a hedge order.

With market execution, we cannot guarantee filling at the requested rate for all of your positions. However, in case you have any doubts, or if you would like an individual review of your orders, we suggest writing a detailed request and sending it to customer support. Our trade compliance department will investigate your case, provide you with a prompt response, and make corrections to the account if applicable.

Depending on the account type, certain account types will have commissions charged per deal.

Our clients are welcome to use any trading strategies except arbitrage, and any strategy that is considered toxic and manipulative including but not limited to scalping, hedging, news trading, and martingale as well as any Expert Advisers.

We allow scalping, hedging, and other strategies if the orders are placed in accordance with our Customer Agreement. However, please note that arbitrage, or toxic and manipulative  trading is not allowed.

Please feel free to use our Economic Calendar to be informed about upcoming releases. You can expect high market volatility when the event with top priority is about to take place.

• A price gap means that either the current bid price is higher than the ask price of the previous quote, or the current ask price is lower than the bid of the previous quote.

• It is important to understand that you may not always be able to see a price gap on the chart since it can be enclosed in a candle. As the definition implies, in some cases, you would need to observe the ask price, while the chart shows only the bid price.

• The following rules apply to pending orders executed during a price gap:

  1. if your stop loss is within the price gap, the order will be closed by the first price after the gap

  2. if the pending order price and take profit level are within the price gap, the order will be cancelled

  3. if the take-profit order price is within the price gap, the order will be executed by its price

  4. Buy Stop and Sell Stop pending orders will be executed by the first price after the price gap

  5. Buy Limit and Sell Limit pending orders will be executed by the order’s price.

• Let's imagine that a bid is listed as 1.09004 and ask is 1.0900. In the next tick, bid becomes 1.09012, and ask 1.0902. Then:

  1. if your Sell order has a stop-loss level at 1.09005, the order will be closed at 1.0902

  2. if your take-profit level is 1.09005, the order will be closed at 1.0900

  3. if your Buy Stop order price is 1.09002 with take profit at 1.09022, the order will be cancelled

  4. if your Buy Stop price is 1.09005, the order will be opened at 1.0902

  5. if your Buy Limit price is 1.09005, the order will be opened at 1.0900.

We won't charge you any financing fees for holding an order overnight–all of our accounts are swap-free, except for crypto and stocks.

Yes, you can trade cryptocurrency pairs with us. You can trade Bitcoin, Bitcoin Cash, Ethereum, Litecoin, and Ripple. Here you can learn more about trading cryptocurrencies with us.

Yes, with us you can enjoy the benefits of trading Apple, Amazon, SpaceX and other stocks. Read more about this type of asset on the stocks trading page.

• We offer real and demo accounts. Both are available on MetaTrader 5.

• Real account allows you to operate real funds. All your profit and loss is real money.

• Demo account has simulated funds but real market conditions. You can use it to check our service, get familiar with trading tools, or test your trading strategy risk-free.

Yes, we do. You can open as many demo accounts as you want in your profile to practice and test your strategies.

• Log in to your profile

• On the sidebar menu click on Accounts

• Scroll down to the demo accounts

• Click Create New Demo Account

• Choose your account type.

• Click Open Demo

• Log in to your client area

• On the sidebar menu click on Accounts

• Scroll down to the Demo Accounts

• Click on your desired demo account

• Click on TOP-UP DEMO

• Choose your Amount and click Send

We deactivate demo accounts automatically after 30 days.

• We deactivate real accounts if you never add money and do not log into them.

• Expiration period for real accounts is 3 months

You can create a new account anytime it is free.

• You can have multiple demo accounts

• However, you cannot create more than two real accounts for each trading platform.

• With us, you can open a USD and/or EUR account.

You have the option to deposit in any currency and we will convert your deposit into your account currency based on the market exchange rate.

No, unfortunately, you cannot change your account currency. But you can always create a new trading account in your profile.

• The access details, including login (it matches the account number) and password, are sent by email when you open your trading account.

• If you lose the email, you can reset your trading account password:

  1. Log in to your client area

  2. On the sidebar menu click on Accounts, alternatively click this link.

  3. Click on the trading account you need to reset the password for.

  4. Click on Account Password.

  5. Enter a new password twice and click Save Password.

• We offer MetaTrader 5 server as our main platform

• MetaTrader 5 platform is available for trading on your

  1. Computer via any web browser or a desktop app

  2. Android device via a web browser, the MT5 mobile app 

  3. iOS device via a mobile web browser, the MT5 mobile app

• Yes, you can install several MetaTrader 5 terminals in different installation folders on your computer and access one trading account on each MT5 terminal.

• You can also log into one MT5 account via a web browser and another one via an app.

• Yes. If you have a mobile device, you can trade on

• the MT5 mobile app

• a mobile web browser.

• If you have an iOS device and MT5 mobile app installed, you can access your trading account through them.

• If you don't have MetaTrader apps on your iOS device, you can trade on your:

• MT5 or integrated platform account via our trading app

• MT4 or integrated platform account via a web browser

• on your computer.

• Open MT5, then press File -> Login with trading account.

• In the pop-up window, enter your account number, trader password, and select Real/Live for real accounts or Demo if you want to log in with a demo account.

• Check the last entry in the Journal tab to find out the exact reason.

  1. Invalid account means that the credentials you entered upon login were incorrect, including your account number, password, or the trading server. Double-check your access data and try to log in again.

  2. No connection to FxGrow-Live or No connection to FxGrow-Demo indicates that MT5 is unable to connect to the internet. Check if your internet is working, press the connection status icon, and select Network rescan. If the issue persists, please get in touch with our Customer Support.

There are several ways to open an order in the MT5 web terminal.

1. Go to Menu Bar > Tools > New Order.

2. Go to Market Watch, double-click or right-click on an instrument, and select New Order from the context menu.

After pressing New Order, specify the symbol, type of order and volume. Then, press the Buy or Sell button below.

1. Press F9 on your keyboard or open the instrument's chart and press ALT+T to jump to one-click trading and open positions with pre-selected parameters directly on the chart. To do this, enable the One-Click Trading Panel. Go to Tools > Options and make sure One-click trading is ticked. The One-Click Trading Panel is also available in the Market Watch's Trading tab.

There are two general order types: market and pending.

1. Market order is an order to open a position at the current market price.

2. Pending order is an order to open a position once the price reaches a certain predefined level.

There are six types of pending orders.

3. Buy Limit

4. Buy Stop

5. Buy Stop Limit

6. Sell Limit

7. Sell Stop

8. Sell Stop Limit

• Right-click on the position where you would like to set stop loss or take profit.

• Select Modify or delete.

• Set the desired parameters.

Keep in mind that for a short position, you can set stop loss above and take profit below the current Ask price, while when modifying a long position, you should place the stop loss below and take profit above the current Bid price.

• Find the position you want to close in the Trade tab.

• Right-click on it and select Close position.

• If one-click trading is enabled, MT5 will close the position immediately at the current price. If not, a Position window will appear. Confirm the closure by pressing Close.

• If you cannot open a New Order window and the New Order button on the toolbar is inactive, you have logged in with your investor or read-only password. Please log in with your trader password to trade.

• Inactive Sell and Buy buttons in the New Order window indicate that you've entered the incorrect order volume. The minimum volume you can trade is 0.01 lot, and the step is 0.01 lot. To open an order, correct the volume.

• A Not enough money message means that your free margin is not sufficient to open the order. To open an order, adjust its volume or deposit to your account to increase your free margin.

• A Market is closed message means that you're trying to open a position outside the instrument's trading hours. Check the trading schedule on our website or in the symbol Specifications in MT5.

• You can view your order history in the History tab of the Toolbox.

• To open it, go to Toolbox > History. In case the Toolbox is hidden, go to View > Toolbox or press Ctrl+T on your keyboard.

• You can also customize your trading history by symbols, volumes, time, positions, and orders. To do this, right-click any empty space in the History tab.

• If you have downloaded an EA or an indicator, go to File > Open data folder > MQL5 and copy the .ex5 file into Experts or Indicators folder. Your EA or indicator will appear in the Navigator window.

• You can also download EAs or indicators directly in MT5 via the Market tab.

• To open a chart, drag and drop a trading tool from Market Watch to the chart window.

• You can also right-click on a symbol and select the Chart Window.

You can change periodicity, scale the charts and switch between chart types on the standard toolbar. If you want to change chart colours, add or remove Bid and Ask lines, Volumes or Grid, right-click the chart and select Properties.

• Find your indicator in the Navigator window and drop it to the chart.

• If required, modify the parameters in the pop-up window and press OK to apply the changes.

• Drag and drop your EA from the Navigator.

• If required, set the parameters and press OK to apply the changes.

To make a deposit:

• Log into your client area, 

• On the dashboard locate your Wallets, and click Deposit

• Alternatively, click on Deposit on the sidebar menu

• Then, select the payment option you prefer, specify the deposit amount, and click Send.
  Fill in additional information if required and confirm the deposit. All deposit methods available in your region are listed on the Deposit page.

In the case of bank transfers, all requests are processed within 1–3 hours during the working time of our Financial Department.
The process is instant if you deposit via Whish Money, Visa, Mastercard, or crypto.

When you deposit with Visa, Mastercard, or crypto using a currency other than USD, the payment provider will convert the deposit amount at their internal exchange rate and may charge additional transaction fees.

On our side, we do everything to provide our clients with the best rates for financial operations. We also don't charge any commissions and cover the deposit and withdrawal fees applied by payment systems.

Per international regulations, we use segregated accounts to separate clients' funds from the company's balance sheets. This keeps your funds secure and untouched.

We usually process all requests within 1–3 hours. You will receive an email notification as soon as your request is processed.

We do not charge our clients any fees. Moreover, we also cover the deposit and withdrawal fees that third parties (like Visa, Mastercard, and others) may apply. However, please be aware that some payment systems may introduce additional fees to operations on their platform, so look closely at third-parties customer agreements and other policies.

The deposit amount is unlimited, and the withdrawal amount should not exceed your free margin.

We do not limit the number of deposit and withdrawal requests. However, to avoid unnecessary delays in processing, we advise depositing (or withdrawing) the funds in one request and not splitting them.

You can submit a withdrawal request if you have open orders, trades, or positions. Please note that the free margin has to exceed the withdrawal amount you requested. If you have insufficient funds, the request won't be processed.

You can deposit any currency to our USD or EUR account to be converted per the official exchange rate at the moment of transaction. Note that you cannot change the account currency, but, if needed, you can always open a new account in USD or EUR. We don't charge any commission for deposits or withdrawals and keep our conversion rates among the best in the industry.

You can find the Last Transactions of all previous deposits, withdrawals, and transfers on your client area on the right, in the Wallets Section.

• Please log in to your client area.

• On the dashboard locate your Wallets, and click Withdraw.

• Alternatively, Click on Withdraw on the sidebar menu.

• Verify your account using our Verification flow if you still need to do it.

• If you are already verified, choose your account and enter the amount you wish to withdraw.

• Then, fill in your PIN and the required information in other fields.

• Press Send, recheck the data you've provided, and then press Confirm if the data is correct.

• Note that your free margin must exceed the withdrawal amount. Otherwise, our Financial Department will not be able to process your request.

If your withdrawal request status says 'pending', it means it's in the queue for processing. We will notify you as soon as our Financial Department approves it.

There are two possibilities: some of the data you entered may have contained an error, or there may not have been enough free margin to process your withdrawal. You can check the exact reason for the rejection in the recent email notification we sent, fix the issue, and retry the withdrawal.

Yes, reach out to our customer support to cancel a withdrawal request.

If you don't receive your funds for more than 24 hours, get in touch with our Customer Support. Usually withdrawal takes much less, but please note that if you withdraw using the Local Banks method, it might take us up to 24 hours to reach your bank.

Yes, you can create an internal transfer request in your client area.

• Choose Wallets on the sidebar menu.
  Click on Transfer

• Select the accounts to and from which you would like to transfer the funds.

• Enter the amount into the 'Amount' field.

• Press the Send button and confirm your request.

Internal transfers are processed automatically and instantly unless they require manual processing by the Financial Department for security reasons. In that case, they will process your request within 1–3 hours.

No fees apply to internal transfers.

No, deposit bonuses can only be applied to deposits.

Buy Stop Limit is a joint work of Buy Stop and Buy Limit, which traders use in anticipation of the asset price decrease before it continues to rise. First, you set the alarm for a price higher than the current one and specify the Stop Limit price. When the first price is triggered, a Buy Limit order is placed automatically.

Sell Stop Limit is a joint work of Sell Stop and Sell Limit, which traders use in anticipation of the asset price increase before it continues to decline. First, you set the alarm for a price lower than the current one and specify the Stop Limit price. A Sell Limit order is placed automatically when the first price is triggered.

Buy Limit is an order to buy an asset at a price lower than the current one. Traders usually open it in anticipation that the asset price will rise after achieving a certain support level.

Sell Limit is an order to sell an asset at a price higher than the current one. Traders usually open it in anticipation that the asset price will decrease after achieving a certain resistance level.

Sell Stop is an order to sell an asset at a price lower than the current one. Traders usually open it in anticipation that the price will continue to decrease after breaking below a certain support level.

Buy Limit is an order to buy an asset at a price lower than the current one. Traders usually open it in anticipation that the asset price will rise after achieving a certain support level.